HomePrivacy Policy

Privacy Policy

Last updated: 28 May 2026

1. Introduction

SIMU JIJI ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place orders, use Lipa Kidogo, or contact us. By using our site, you agree to this policy together with our Terms of Service.

2. Data controller

The data controller responsible for your personal data is SIMU JIJI, operating in Tanzania. For privacy-related requests, contact us using the details in section 14.

3. Information we collect

We may collect:

  • Identity and contact data: name, email address, phone number, delivery address, and account details when you register, checkout, or contact us.
  • Order and payment data: products ordered, order history, payment method selections (for example Cash on Delivery or Lipa Kidogo), and delivery preferences.
  • Communication content: messages you send via contact forms, WhatsApp, email, or customer support.
  • Technical data: IP address, browser type, device information, language preference, and similar data collected via cookies or similar technologies as described in our cookie notice and section 6.

4. How we use your information

We use personal information to:

  • Process and deliver orders, manage Lipa Kidogo plans, and provide customer support.
  • Operate, maintain, and improve our website, catalogue, and communications.
  • Record and manage consents where required.
  • Send optional marketing communications only where you have opted in.
  • Prevent fraud, secure our platform, and comply with legal obligations.

5. Legal bases

Where applicable law requires a legal basis, we rely on consent (for example marketing or non-essential cookies), performance of a contract or pre-contract steps (for example fulfilling an order), legitimate interests (such as securing our website and responding to enquiries), and legal obligation.

6. Cookies

We use cookies and similar technologies as described in the cookie banner on our site. You can accept or reject non-essential cookies through that banner. Essential cookies may be necessary for the site to function (for example sign-in sessions, cart, and language preference). For more detail, see the cookie notice shown when you first visit.

7. Sharing and disclosure

We do not sell your personal data. We may share information with service providers who assist us (for example hosting, payment processing, delivery partners, analytics, or communication tools), when required by law, or to protect our rights and the security of our users. Such providers are expected to process data only on our instructions and subject to appropriate safeguards.

8. International transfers

If we transfer personal data outside Tanzania, we will take steps that are appropriate under applicable law to ensure your information remains protected.

9. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required or permitted by law (for example tax or order records).

10. Your rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to withdraw consent where processing is based on consent, and to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below.

11. Security

We implement appropriate technical and organisational measures designed to protect your personal information. However, no method of transmission over the Internet is completely secure.

12. Children

Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of our site after changes constitutes acceptance of the updated policy where permitted by law.

14. Contact us

Questions about this Privacy Policy or your personal data: